Where do ship?
We ship worldwide! Shipping costs will apply according to your shipping address and will be added at checkout.
How does shipping work?
Ecrudeco partners with global merchants and artisans in order to provide you the best prices and the most interesting products.
This means that your order is shipped from global areas such as Thailand, Tibet, China, India, Spain etc. Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please don't panic if it doesn't show up immediately, it's on its way :)
We offer international shipping options too - no matter where you are, you can buy from us!
Shipping Costs
We provide free worldwide shipping for all orders above $75*! Any order below this amount will be charged a flat rate of $9.95.
Please note - Heavy and Fragile items are subject to additional shipping charges that levied on a per product basis. These items are not eligible for Free Shipping Over $75.
Return Policy
Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.
You can choose between a refund in store credit or a refund to your original payment method.
Ecrudeco does not cover the cost of return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-4 business days.
Please contact us using the contact form to the side to initiate a return! :)
Damage or Defective Items
We know how frustrating this situation can be. Return shipping for damaged or defective items is free.
We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.
We apologize for your less than perfect experience.
Return Shipping Guidelines
Our returns team will be able to provide you with the closest location for you to ship the return. We will process your return within 3-5 business days of us receiving the product.
If you can include a tracking number for us for the return the package, it will make it easier for us to ensure your return is processed as soon as possible! We do not cover costs for return shipping.
Return timeframes depend on how soon you are able to ship the products and when we receive them.
Who Pays for Custom Duties/Taxes?
Customs taxes and duties are regulated by your government and postal office. As per our Shipment Policy, the customer is responsible for paying customs duties/taxes.
How can I cancel my order?
As long as your product has not been submitted for fulfillment by us, we can cancel the return. There are no costs to cancel an order if it hasn't been shipped!
We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.
If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product!
Where are you located?
Ecrudeco operates in many countries around the world! We have multiple warehouses based out of the USA, Spain, and Asia.
Our headquarters is located in Palm Coast, FL.
Please contact us directly to know which address you should ship any returns to, as each customer is associated with the closest fulfillment center to their geographic location.
